Contact info
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Call:
+38 (068) 133-35-89
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Write:
lumex.inbox@mail.com
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Visit:
742 Crescent road, Toronto, Canada
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Why Government and
High-Risk Workplaces Trust Us
Our Expertise Is Backed by Experience
For more than 15 years, we’ve designed and delivered specialist training for thousands of participants across New South Wales. From caseworkers to compliance officers, we understand the environments your staff work in — and we create training that makes a difference.
We’re not a generic provider. We specialise in managing workplace violence, de-escalation, and trauma-informed education for frontline, admin, and leadership teams.
We Design Training That Actually Works
- Grounded in real-world incidents and WHS compliance
- Built with adult learning principles and flexibility in mind
- Tailored for your staff roles, risk levels, and internal processes
Whether it’s a high-pressure frontline role or an administrative team managing difficult clients, our training equips people with the practical tools they need to stay safe, supported, and confident.
Co-Designed with Your Team
We collaborate with your people, not just deliver to them. Before training ever starts, we work with:
- Managers and supervisors
- Safety and WHS teams
- Legal, HR, and frontline leads
This ensures our programs are aligned to your policies, reporting systems, and internal culture — and that they’re seen as relevant and valuable from day one.
Trusted by Government
We’ve successfully worked with multiple NSW Government departments over the years — including projects delivered for:
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Child Protection
Supporting caseworkers, managers, and multidisciplinary teams with training that strengthens decision-making, communication, trauma-informed practice, and safety in complex environments.
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Housing and Tenancy Support
Developing practical, scenario-based learning for teams working with vulnerable individuals and families, helping staff navigate challenging conversations, service coordination, crisis response, and client-centred practice.
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Community Services
Providing tailored programs that enhance service delivery, community engagement, cultural awareness, and strengths-based approaches across diverse community support roles.
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Workforce Capability teams
Partnering with internal capability units to design and deliver scalable learning solutions, leadership development, digital learning assets, competency frameworks, and organisation-wide training initiatives.
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Safety, HR, and L&D teams
Supporting organisational success through training in psychosocial safety, workplace wellbeing, conflict resolution, performance management, coaching, onboarding, and professional development pathways.
Key Goals
Our engagement focused on four primary strategic goals:
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Strengthen brand relevance
in global and regional markets by updating the company’s positioning and clarifying its core value proposition.
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Improve operational consistency
across regional hubs by streamlining workflows, reducing inefficiencies, and creating shared accountability systems.
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Enhance perception among enterprise clients,
particularly in industries where reliability and innovation are key decision drivers.
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Lay the foundation for digital transformation,
ensuring the organization was structurally and culturally prepared to adopt new technologies.
Results
The impact of this project was both immediate and long-term:
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+40% increase in brand recall
across key target regions, based on post-repositioning market surveys.
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Streamlined SOPs
(Standard Operating Procedures) were adopted by 18 of 25 regional offices within the first 6 months, resulting in faster coordination and fewer process redundancies.
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12% reduction in lead times
across the supply chain — largely driven by improved internal collaboration and better data sharing.
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Successful launch of 3 new services
under the updated brand, contributing to increased client acquisition and retention rates in the B2B segment.
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Executive and regional teams reported higher strategic clarity,
with alignment tools leading to faster decision-making and reduced friction in cross-functional initiatives.
Conclusion
This project was not just about refreshing a brand — it was about preparing a global organization to thrive in a complex, fast-moving market. By aligning strategy, brand, and operations, we helped our client move from fragmented and reactive to focused, integrated, and future-ready.
Do you have any questions?
What We’ve
Achieved Together
Each project we take on is a partnership — rooted in trust, driven by insight, and focused on results. From global brands to ambitious startups, our work reflects real challenges, smart solutions, and measurable impact.
Digital Acceleration for a B2B SaaS Provider
We helped a mid-sized SaaS company restructure its go-to-market strategy, transition to a subscription model, and optimize sales funnels. The result: +22% MRR, reduced CAC, and improved user retention.
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August 20, 2025
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$6 000
ESG Transformation for a Construction Enterprise
Designed and implemented a full ESG strategy for a national construction firm, aligning their operations with ISO standards and unlocking eligibility for global tenders and green financing.
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August 20, 2025
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$6 000
Scaling Growth for a FinTech Innovator
Strategic rebranding and operational unification for a global logistics provider operating in 20+ countries
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September 15, 2025
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$7 500
